Returns
Refund Policy
We want you to be confident when purchasing. Please read this policy carefully before completing your order.
Unactivated eSIMs
If you have purchased an eSIM but have not yet installed or activated it, please contact us within 14 days of purchase. We will do our best to assist you with a refund or exchange.
Activated eSIMs
Once an eSIM has been installed and activated on a device, the service has been delivered and we are unable to offer a refund. This applies even if the data has not been fully used.
Technical issues
If your eSIM fails to activate or connect due to a technical fault on our end, please contact us immediately. We will investigate and, where appropriate, provide a replacement or refund.
Consumer Guarantees Act
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986. If you have a concern, please get in touch and we will work with you to find a fair resolution.
How to request a refund
Please contact us with your order number and a description of the issue. We aim to respond within one business day.